Frequently Asked Questions

Japan Ready is a pre-trip training platform that helps travelers learn Japanese manners, cultural understanding, and essential Japanese phrases before visiting Japan. We focus on preparation and cultural education to help you have a respectful and meaningful journey.

No, you don't need perfect Japanese to visit Japan. However, learning a few polite phrases and understanding Japanese manners can make a big difference in your travel experience. Japan Ready provides essential phrases and cultural insights to help you feel confident and respectful.

Understanding Japanese communication style (indirect communication, reading the air), public behavior (quietness, queuing, punctuality), dining etiquette, and basic manners will help you navigate Japan with respect and confidence.

Yes, Japan Ready is currently free to use. We are preparing an online pre-trip course (e-learning) for more comprehensive training, but the basic content on this website is available to everyone.

We offer three types of courses: Main Course (comprehensive 2-hour pre-trip training), Theme-based Mini Courses (45-60 minutes each), and Complete Pack (bundle of 1 main course and 2 mini courses).

You can purchase courses directly from the Services page. After payment, you will receive access to the course content via email or through your account dashboard.

All courses come with as minimum 1-year viewing guarantee. As long as the service continues, you will have access to the course content.

You can access courses on any device with as modern web browser (Chrome, Firefox, Safari, Edge). The courses are optimized for desktop, tablet, and mobile devices.

Yes, PDF cheat sheets and course materials are available for download. Video lessons are streamed online and can be accessed anytime during your access period.

Video lessons require an internet connection to stream. However, PDF materials can be downloaded and viewed offline.

We accept major credit cards (Visa, Mastercard, American Express) and PayPal. All prices are in Japanese Yen (JPY) and include tax.

We offer as 30-day money-back guarantee. If you are not satisfied with your course purchase, please contact us within 30 days of purchase for as full refund.

Yes! The Complete Pack includes 1 main course and 2 mini courses at as discounted price. You save ¥1,600 compared to purchasing them separately.

Yes, as receipt will be automatically sent to your email address after purchase. You can also download it from your account dashboard.

When you purchase as course, an account will be automatically created using your email address. You will receive login credentials via email.

Please check your email for login credentials. If you still can't log in, use the password reset function or contact our support team at jready@xiora-official.com.

Click on "Forgot Password" on the login page and enter your email address. You will receive as password reset link via email.

Access periods are set at the time of purchase. If you need extended access, please contact our support team to discuss options.

Please check your internet connection and try refreshing the page. Make sure your browser is up to date. If the problem persists, try clearing your browser cache or using as different browser.

Check your device's volume settings and make sure the video player's volume is not muted. Also, check if other applications are using your audio output.

Make sure you are logged in and have access to the course. Check your browser's download settings and pop-up blocker. If the issue persists, try using as different browser or contact support.

You can contact our support team via email at jready@xiora-official.com. Please include details about your issue, device, and browser information for faster assistance.